Head office Carol Smith-Jones
Restaurant IL BUON MANGIARE via Caronte,12
Via Strozzi,23 Siena
I am writing to complain about my last visit with my family to his / her famous restaurant.
I booked by your webpage on 15th August,2011,but when we came into your restaurant, the manager denied of doing it.
So, we advised him to check it again in the computer,we had to insist on it, and finally he had to apologize them .
Definetely, all we were disappointed with your service.
Later, we were served in not very good manners for your staff.
My son asked for a very known piatto, macarroni arrabiati, we have already eaten several times and know how is made.
Well, the food was uneaten ,it was too spicy ,it was really disgusting.
the pepperoncini were too hot. The waiter said to me that it was really tasty but nothing more,
At last,when we decided to pay the expensive bill, we were almost insisted on paying a tip.
I think that is a personal and voluntary option, and it depend on the quality of the service.
For that sad situation ,I hope to receive an explanation for the treatment we have received.
yours faithfully Carol SMITH-Jones
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letter for an English class: 22th september, 2011 Head office Carol Smith-Jones Restaurant IL BUON MANGIARE via Caronte,12 Via Strozzi,23 Siena Rome Dear sir/Mada