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letter for an English class: 22th september, 2011
Head office Carol Smith-Jones
Restaurant IL BUON MANGIARE via Caronte,12
Via Strozzi,23 Siena
Rome
Dear sir/Madam,
I am writing to complain about my last visit with my family to his / her famous restaurant.
I booked by your webpage on 15th August,2011,but when we came into your restaurant, the manager denied of doing it.
So, we advised him to check it again in the computer,we had to insist on it, and finally he had to apologize them .
Definetely, all we were disappointed with your service.
Later, we were served in not very good manners for your staff.
My son asked for a very known piatto, macarroni arrabiati, we have already eaten several times and know how is made.
Well, the food was uneaten ,it was too spicy ,it was really disgusting.
the pepperoncini were too hot. The waiter said to me that it was really tasty but nothing more,
At last,when we decided to pay the expensive bill, we were almost insisted on paying a tip.
I think that is a personal and voluntary option, and it depend on the quality of the service.
For that sad situation ,I hope to receive an explanation for the treatment we have received.
yours faithfully Carol SMITH-Jones
Head office Carol Smith-Jones
Restaurant IL BUON MANGIARE via Caronte,12
Via Strozzi,23 Siena
Rome
Dear sir/Madam,
I am writing to complain about my last visit with my family to his / her famous restaurant.
I booked by your webpage on 15th August,2011,but when we came into your restaurant, the manager denied of doing it.
So, we advised him to check it again in the computer,we had to insist on it, and finally he had to apologize them .
Definetely, all we were disappointed with your service.
Later, we were served in not very good manners for your staff.
My son asked for a very known piatto, macarroni arrabiati, we have already eaten several times and know how is made.
Well, the food was uneaten ,it was too spicy ,it was really disgusting.
the pepperoncini were too hot. The waiter said to me that it was really tasty but nothing more,
At last,when we decided to pay the expensive bill, we were almost insisted on paying a tip.
I think that is a personal and voluntary option, and it depend on the quality of the service.
For that sad situation ,I hope to receive an explanation for the treatment we have received.
yours faithfully Carol SMITH-Jones
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I am writing to complain about my last visit with my family to this famous restaurant.
I don't know why you used "his/her" in this sentence. Hmm...
I booked by made a reservation through your webpage on 15th August,2011, but when we came into your restaurant, the manager denied having a reservation in our name (or "taking our reservation").
Another way of writing "But when we came into your restaurant" is "But when we arrived"
So, we advised asked him to check it again in the computer. We had to insist on it, and finally he found the reservation and made an apology.
"advised" implies that you have power in this situation. Example: "I advised the student to double check their schedule before making an appointment."
Definitely, we all were disappointed with the service.
Later, we were served by your staff with poor manners.
My son asked for a very well known piatto, macarroni arrabiati, we have already eaten several times and know how is made.
Well, we left the food uneaten. It was too spicy. It was really disgusting.
The pepperoncini were too hot.
The waiter said to me that it was really tasty but nothing more.
I think that is a personal and voluntary option, and it depends on the quality of the service.
yours faithfully Carol Smith-Jones
Very good! I have never written a letter like this to complain about something, but I do know that they are very effective. A formal letter is very frightening to a business apparently.
I need to send this redaction for my English class tomorrow morning.
you are very kind.